FAQS

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to 13157196827@139.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

We offer a wide range of kitchenware, including cookware, bakeware, cookware sets,utensils, knives, and kitchen gadgets and etc; Please get more info. from our catagory.

As soon as you have completed your order you will receive an order confirmation by e-mail. If for any reason you are not sure if your order was successful, please contact us. Emails can occasionally slip into your spam or promotions folders so it's worth double checking there too.

Yes, all our products are made from food-safe, durable materials like stainless steel, BPA-free plastics, and non-toxic coatings.

Yes, most of our products come with a manufacturer’s warranty. Please check the product details for specific warranty information.

You can sign up for our newsletter to receive updates on sales and promotions.

Yes, we offer bulk purchasing options for certain products. Please contact 13157196827@139.com for more details.Yes, we do. Please send your customisation requests to 13157196827@139.com, we will give you our quote. Thank you.

Yes, we do. Please send your customisation requests to 13157196827@139.com, we will give you our quote. Thank you.

On the Yohocook website, you can pay using: Visa (including Visa Debit and Visa Electron) PayPal MasterCard American Express Maestro PayPal Apple Pay Google Pay

Sometimes it’s just a few days, and sometimes much longer. The best way to find out is just to enter your email address in the 'notify me when available' section on the product page and you’ll receive an email the moment it arrives.

On the login page click on the ‘Forgot Your Password?’ link underneath the username and password fields. You will receive an e-mail with a link to reset your password.If you do not receive the e-mail or have any other concerns, please e-mail or call us – our friendly customer service team are happy to help! You can find all of our contact details on our contact us page.

Shipping & Returns Questions

We do offer free shipping over $49. Feel free to sign up for our Newsletter to get special offers delivered to your inbox.

It depends on where you are. It usually takes 6-10 days to ship.And delivery details will be provided in your confirmation email.

Yes! Once your product has shipped you will receive an email with tracking information for your order!

If an order is already submitted, there is a fee if we are able to reach the carrier on time.

If missing an order or just items from an order and purchased online, call Customer Serives at +1 6075776311 for handling.

Call Customer Serives at +1 6075776311 with all of your order information. Note you will need to keep the items until Tupperware determines if the items need to be returned.

Any order cancellation/changes must be requested within 1 hour of the order confirmation to info@13157196827.com. We will try our best to accommodate your request if the order has not yet shipped.

Should you find your Tupperware product is broken in any way upon arrival, please send a photo of the broken item together with the packing slip to Customer Service 13157196827@139.com

Our courier person attempts twice to deliver a parcel to your provided address. Kindly ensure that the valid address, postal code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to Nishat head office and you will get the email confirmation.

We accept returns within 30 days of purchase for a full refund. The item must be unused and in its original packaging.

Unable to find satisfactory answers ? Contact Support