Shipping & Return Policy
Shipping Policy:
- We offer reliable and fast shipping to ensure your kitchenware products arrive in perfect condition. Here are the details of our shipping policy:
Processing Time:
- Orders are typically processed within 6-10 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates:
1.Standard Shipping (6-10 business days): $4.90
2.Expedited Shipping (2-3 business days): $15.90
3.Free Shipping: Orders over $49 qualify for free standard shipping.
International Shipping:
We currently ship to select international destinations. Shipping rates and times vary based on the location. Please contact us for specific rates.
Tracking Information:
Once your order has shipped, you will receive a confirmation email with tracking information.
Return Policy:
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below:
Eligibility for Returns:
- Returns are accepted within 30 days of the purchase date.
- To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received.
Non-Returnable Items:
Gift cards, perishable goods, and any item marked as non-returnable cannot be returned.
Return Process:
- To initiate a return, please contact our customer service team at13157196827@139.com.
- Once your return is approved, you will receive a return authorization and instructions on how to send your item back.
Refunds:
1.Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 6-10 business days.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at 13157196827@139.com.
Contact Us
If you have any questions about our shipping or return policies, please feel free to contact us at 13157196827@139.com
You May Also Like
